Policies and Procedures - Retail

Minimum Order

Bella Vita has a $10 minimum retail order. Free shipping on orders over $40.

Shipping

Bella Vita will ship all orders within 1 business days of receipt of order. We ship with FedEx Ground or USPS, FOB Phoenix, Arizona. Delivery usually takes 2 to 5 business days to most U.S. locations. Sorry, at this point we do not offer express services on retail orders - check back soon!

Payment Methods

Bellavitabags.com accepts the following forms of payment:

  • Visa
  • Master Card
  • Discover
  • American Express

Taxes

Bella Vita will only charge sales tax on orders shipped in Arizona.

Order Cancellation

Please email [email protected] to cancel your order. If we have not yet shipped your order, we will cancel and refund your money. Should your shipment have already shipped, you will be responsible for returning the item(s) for credit.

Return and Replacement Policy

If you are not satisfied with your item, please send an email to [email protected] and inform Bella Vita why you would like to return it.

    - If your item is not defective we will provide you with a Return Authorization # (RA#). Do not return to the address on the shipping label. We will ask that you send the item back in it's original packaging. Upon receipt, and if in original condition, we will issue a credit for the price that you paid for the item.

    -If your item is defective or you received the wrong product:

    - Please send an email indicating the issue

    - Include a photo if damaged

    - Indicate whether you would like a refund or replacement

    Upon receiving your email, we will contact you with further instructions. If it is necessary to return the item, we will ask that you send us the product. Upon receipt, we will provide you with full credit of both shipping and the sales price of the item.

    Bella Vita thanks you for your purchase and we look forward to serving your wine and gourmet packaging needs in the future. Please let us know if you ever have any feedback on how we can improve our products or services.